Call Center Solutions

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SoftPhone
– Phone account(s)
– Blind and attended transfers
– Phone line(s)
– Auto answer
– Voicemail button
– Custom ring tone
– On hold/resume
– Redial
– Speed dial
– Voice codecs: ulaw, alaw, gsm, speex, ilbc
– Echo cancellation
– Adaptive jitter buffer
– Mute
Standard Features
– Easy account import
– Instant recording
– Audio tuning wizard
– Missed calls display
– Call history
– Call parking
– Call monitoring
– Drag & drop actions
– Keyboard shortcuts
– Multiple sessions
– Presence display
– Service providers
– System calls
– Backup/restore
Conferencing
– Conference monitoring and barging
– View conference participants
– Kick out/mute participants
– Conference scheduling
– Conference direct invite
– PSTN number invite
– Instant messaging conference invite
Instant Messaging
– Group Announce Message
– Fonts customization
– Instant messaging group chat
– SSL encryption
– Instant messaging client
– Client info
– Personal Message
Call Centre Features
– Queues real time display
– Agent actions
– Queue / agents
– Quality of service
– Queue URL popup
CRM Integration
– Browsers integration
– MS Outlook dialing
– Email dialing
– Call notification popup window
– ActiveX API
– Command line dialing
– URL popup window
Faxing
– Send/Receive history
– Fax printer wizard
Supported Devices
– DECT headsets
– VoIP phones
– Buetooth headsets

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